Hotel Front Office Operations

Overview

Reservations, check-in, guest relations and night audit on a property management system. The desk sets a guest's impression, and this course treats it that way.

What you'll learn

• Handle reservations and check-in on a PMS
• Manage guest requests and complaints at the desk
• Complete a night audit and shift handover

Curriculum

Hands-on projects

Campus & labs

Your trainer

Rakesh Nambiar

Former front-office manager at a five-star property, now training hospitality entrants.

Learner reviews